Wednesday, June 8, 2011

A Much Happier Teacher-Mom!

After posting yesterday about the response I recieved from Jason @Brilliant Minds Montessori, I went back to the ordering section of the site and attempted the order process again.  I selected the Advanced Kit and went into the paypal check-out.  Sure enough, on the paypal invoice it stated only Brilliant Minds Math Kit not Advanced Math kit.  So, I sent another email.  I had previously emailed them that I was unhappy with the decision that I had to pay full price for the disk being as the error was not on my end.  I asked about  a possible discounted price.  Well, the squeaky wheel does get the grease.  Jason responded later that he checked the website and confirmed the error in the ordering process!  He also stated that they will exchange the entire kit for me and are allowing me to keep the sandpaper numbers (I had expressed interest in purchasing these seperately.) to cover the shipping cost to return the kit!
I am a much happier teacher-mom today!  I'm going to get the kit I need with only about aweek wait time!
I have heard horror stories from many teachers and moms regarding customer service from Montessori resellers.  So I'm giving Brilliant Minds Montessori a thumbs up! 
As I stated earlier, their kits are a great value.  I had considered buying the CD only and ordering the materials that I did not have from another Montessori vendor.  That was going to cost more than the kit minus the cost of the cd and I would not have had the lesson and extension ideas. The resource CD (a $60 value) include all the directions and worksheet and extension ideas for the materials plus Bonus lessons for money, measuring, telling time and more.  Another thing I really like is they offer sample lessons and extensions on their website.  So if you are needing math materials or lesson ideas, I encourage you to check out their site! 
Now Dr. Meredith McCurdy I wish you would create more kits like these! 

1 comment:

  1. Glad to hear it is all working out. I love stories of good customer service and respectful customers!